Key Responsibilities:

Front Desk Operations
• Welcome and check-in late arrivals in a professional and friendly manner
• Handle guest requests, inquiries, and complaints promptly and efficiently
• Process check-outs and prepare bills for early departing guests
• Ensure lobby and reception areas are clean and presentable during the night
• Follow daily night checklist

Night Audit and Reporting
• Perform nightly audit of all hotel revenue, including rooms, food & beverage, and other outlets
• Reconcile and balance daily transactions and post any necessary corrections
• Prepare daily summary reports for management (e.g. occupancy, revenue, etc.)
• Roll the date in the property management system (PMS) and close the business day
Security and Safety
• Monitor the property to ensure the safety and security of guests and staff
• Follow emergency procedures and report any suspicious activity to management or security personnel
• Conduct property walks and ensures all access points are secure

Cash Handling
• Reconcile the front desk cash drawer and ensure all transactions are properly accounted for

Complex Night Audit (f/m/d) - Weekends - Holiday Inn Express & Adagio Access Brussels Airport

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